Return Policy

Biome360 Microbiome Kit Return Policy

Unfortunately, at this time we do not offer returns for unused microbiome sampling kits. All sales are final on microbiome kits.

However, if you have received a damaged kit, or your kit was lost in the mail, please email us at support@biome360.com. We will send you a replacement kit immediately.

Our kits come with a spare tube and swab, so any mistake can be remedied by using the spare tube included. If you should need a replacement, just email us at support@Biome360.com and we will send you one immediately.

What happens if my sample has failed?

If your sample fails, we will immediately notify you via your Dashboard and send you a replacement kit.

Eco-Biotics™ Return Policy

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your Eco-Biotics purchase, you can return it for a replacement or refund within one year of purchase.

Eco-Biotics guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty (link to warranty).

Returning or Exchanging Items

You can return or exchange purchases by mail.

You must have a proof of purchase (receipt, gift receipt, shipping invoice, or purchase history) for all returns and exchanges.

Returns and Exchanges by Mail

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Eco-Biotics is not responsible for packages lost in transit without proof of tracking.

If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.

To return or exchange an order by mail:

  • Include a copy of your proof of purchase.
  • Ship your package with a carrier that can provide tracking and insurance.

For USPS, use this address:
Biome360
400 Pinnacle Way #Suite 450
Norcross, GA 30071

For UPS or FedEx, use this address:
Biome360
400 Pinnacle Way #Suite 450
Norcross, GA 30071